In addition to provising technical support via phone and email, the SportingPulse customer service team are also able to conduct 'remote access' support sessions. This enables the customer support representative to access the customer's desktop to assist them in troubleshooting.
The process of joining a remote desktop support session is easy. Simply login to http://sportingpulse.glance.net and enter the Session Key that the SportingPulse representative advises you of. You will then need to follow the prompts on your screen and shortly after the SportingPulse representative will have access to your desktop.
Customers participating in a remote desktop support session agree to the following disclaimer:
Remote Desktop Access Disclaimer: By accepting an invitation from a SportingPulse representative to join a glance session, you accept responsibility for any changes made to the desktop content or system settings. SportingPulse does not assume and is not responsible for any liability for the linking and viewing of any desktop content, the operation of the glance software or hardware performance. As such, SportingPulse recommend you remain at your desktop and observe the entirety of the remote session.
For Frequently Asked Questions about the remote desktop access software, Glance, click here - http://www.glance.net/site/support/faq.asp